Barry Allard

Administration of network systems

Systems and data administration

Classroom technology implementation

Support for faculty and students

Responsible for technology direction within the organization

Design and apply technology systems to achieve organization's business objective

Establish, plan, and administer the overall policies and goals for the IT department

Analyze the organizations needs and oversee systems design and implementation of information processing systems

Direct and coordinate activities of IT department

Day-to-day management of IT systems

Deal with vendors and handle budgetary and financial aspects of IT department

Building processes, reporting, and liaising with business units

Analog and digital cable TV support

Product troubleshooting and customer problem resolution

Dispatching of road technicians for house calls

Occasionally provided cable internet service troubleshooting

Support for desktop computers

Call centre for USA based customers

Providing assistance to new call takers in Ireland

Product troubleshooting and customer problem resolution

Assisted with grand opening of Mississauga store

Technical service and repair of computers

Technology sales and consultation

Customer service

Managed customer estimates and warranty claims on repairs

Verified warranty claims on repairs and service

Investigated denied claims with technicians

Contacted customers via telephone with repair estimates

Responsible for operational functions of retail stores

Managed customer service and point of sale procedures

Managed warehouse and inventory control

Traveled to locations throughout Ontario